Question 1

Is custom production available?

Accepted Answer

Yes, custom production is offered exclusively for architects, designers, and B2B clients. It is possible to adjust the shape, color, and other product details according to your requirements. More information can be found here.

Question 2

How long does production take?

Accepted Answer

The standard production time is 1–3 weeks from the receipt of the order. For special editions or custom orders, the timeframe may vary slightly.

Question 3

How long does delivery take and what are the shipping options?

Accepted Answer

Each product is manufactured only after the order is completed. Production typically takes 1–3 weeks. Once the product is ready, we ship it immediately using your chosen delivery method.
Available delivery options:

Furniture over 15 kg is delivered by our own courier or by the Transfer shipping company, depending on availability and the number of orders.

Question 4

Yes, the delivery price includes carrying the goods to the location specified by the customer.

Accepted Answer

Yes, the delivery price covers both the transportation and the carrying of the goods to your home.

Question 5

Do you deliver internationally?

Accepted Answer

Yes, international delivery is available by individual arrangement. Feel free to contact us at detile.studio@gmail.com.(mailto:detile.studio@gmail.com)

Question 6

How heavy are your products?

Accepted Answer

The weight of our products varies depending on their size and complexity. The lightest piece weighs approximately 3 kg, while the heaviest is around 46 kg. Each item includes specific dimensions and weight.

Question 7

How to care for the furniture?

Accepted Answer

Our products are low-maintenance. Simply wipe them with a damp cloth and a mild cleaning agent. We do not recommend using harsh chemicals that could damage the surface between the tiles.We recommend:
 • Avoiding extreme temperature changes
 • Using coasters under drinks
 • Handling with care
 • Using soft pads/protective feet (included in the package)

Question 8

What materials do you use for production?

Accepted Answer

The core of each piece is made of wood, ensuring strength and overall stability. The surface is covered with a matte ceramic mosaic with minimal water absorption. The material is frost-resistant and suitable for both indoor and outdoor use, including permanently damp areas. Individual parts are joined using grout, which is waterproof, weather-resistant, and resistant to dirt and abrasion. Its flexibility contributes to the long-term stability of the piece, while also repelling water and preventing mold formation.

Question 9

What payment methods do you accept?

Accepted Answer

Payments are processed through the secure Stripe payment gateway, which supports all major credit cards, Apple Pay, and Google Pay.