- 01
Yes, custom production is offered exclusively for architects, designers, and B2B clients. It is possible to adjust the shape, color, and other product details according to your requirements. More information can be found here.
- 02
The standard production time is 1–3 weeks from the receipt of the order. For special editions or custom orders, the timeframe may vary slightly.
- 03
Each product is manufactured only after the order is completed. Production typically takes 1–3 weeks. Once the product is ready, we ship it immediately using your chosen delivery method.
Available delivery options:
Delivery Method
Price
Delivery Time (after production)
Personal Pickup
Free
Immediately after production
Courier (Prague)
Free
1–3 business days
Courier (up to 15 kg, Czech Republic)
250 CZK
1–3 business days
Courier (over 15 kg, Czech Republic)
1000 CZK
1–3 business days
Courier (over 30 kg, Czech Republic)
1300 CZK
1–3 business days
Slovakia
350-1900 CZK
1–5 business days
International Shipping
By agreement
By agreement
Furniture over 15 kg is delivered by our own courier or by the Transfer shipping company, depending on availability and the number of orders.
- 04
Yes, the delivery price covers both the transportation and the carrying of the goods to your home.
- 05
Yes, international delivery is available by individual arrangement. Feel free to contact us at detile.studio@gmail.com.
- 06
The weight of our products varies depending on their size and complexity. The lightest piece weighs approximately 3 kg, while the heaviest is around 46 kg. Each item includes specific dimensions and weight.
- 07
Our products are low-maintenance. Simply wipe them with a damp cloth and a mild cleaning agent. We do not recommend using harsh chemicals that could damage the surface between the tiles.We recommend:
Avoiding extreme temperature changes
Using coasters under drinks
Handling with care
Using soft pads/protective feet (included in the package)
- 08
The core of each piece is made of wood, ensuring strength and overall stability. The surface is covered with a matte ceramic mosaic with minimal water absorption. The material is frost-resistant and suitable for both indoor and outdoor use, including permanently damp areas. Individual parts are joined using grout, which is waterproof, weather-resistant, and resistant to dirt and abrasion. Its flexibility contributes to the long-term stability of the piece, while also repelling water and preventing mold formation.
- 09
Payments are processed through the secure Stripe payment gateway, which supports all major credit cards, Apple Pay, and Google Pay.